1. What kind of warranty do you offer on flooring materials?
We provide a 3 to 5-year warranty, depending on the flooring type. This warranty covers manufacturer defects in the flooring material. It does not cover damage caused by improper maintenance, moisture issues, pets, or normal wear and tear.
2. Do you offer a warranty on the installation?
Yes. All flooring installations come with a 1-year labor warranty, which covers craftsmanship issues such as loose boards, lifting planks, gaps, or transitions that need adjustment. We stand behind the quality of our work.
3. What warranty do you offer for flake epoxy flooring?
Our flake epoxy flooring includes an unlimited lifetime warranty for adhesion and peeling. This means your epoxy floor is guaranteed to remain bonded and durable for the life of the surface.
Note: Damage caused by chemicals, burns, or misuse is not covered.
4. What payment methods do you accept?
We offer flexible payment options for your convenience:
Venmo
Zelle
Credit cards
Checks
Cash
5. Do you serve residential, commercial, and contractor projects?
Yes. We work with homeowners, businesses, property managers, builders, and general contractors. Whether you need a single room installed or a full commercial project completed, our team is fully equipped to handle it.
6. Do you provide free estimates?
Yes — we offer free estimates by phone and free in-house consultations. We also provide detailed written quotes with transparent pricing and no hidden fees.
7. Are you insured and bonded?
Yes. Prime Epoxy Flooring is fully insured and bonded, giving you complete peace of mind during your flooring project.
8. What areas do you serve?
We serve customers across Delaware, Pennsylvania, and New Jersey, including Wilmington, Newark, Middletown, Philadelphia, West Chester, Garnet Valley, Salem, Pennsville, Long Branch, and surrounding areas.
9. How long does the installation process take?
Most residential flooring installs are completed within 1 to 3 days, depending on the size of the project and the type of flooring. Larger or commercial projects may require additional time. We always provide accurate timelines before we begin.
10. Do you remove old flooring?
Yes. We can remove old flooring (carpet, laminate, tile, hardwood, etc.) before installation. Disposal fees depend on the type of material being removed.
